What is this website about?
Our service platform offers online marketplace that connects hosts and guests worldwide. From guest room to vocational rental, we ensure that everybody can find attractive and affordable accommodation for their next trip.
How long does it take to answer a booking request?
Host has 24 hours to accept reservation request. Otherwise the booking will be automatically declined and your total payment will be returned.
How much should I pay for hosting? / What are host service fees?
You can place an advertisement of your accommodation for free. To help cover the costs of guest payments, we charge hosts a service fee in amount of 15% in addition to the overnight costs. For example: You rent accommodation for 20,00 EUR/night for 3 nights. The guest pays 60,00 EUR, whereof 9,00 EUR is for service fee and 51,00 EUR will be credited to your account.
Can I cancel a reservation?
Yes, you can cancel a reservation, even if the accommodation is available. Cancelling a reservation causes inconvenience for users looking for a flatshare, so you need to mark your accommodation as “not available”, if you don’t want to rent it in certain period of time.
Can I rent a rented apartment?
We recommend you to ask your landlord for permission, if you want to rent your accommodation regularly. Unless you want to rent your apartment for some period of time, for example: during a fair or festivals.
What are guest service fees?
You can use our platform for free. As a guest you only pay for reserved accommodation.
How do I get contact information of a host?
After booking request and it’s confirmation by a host you and a host will receive all contact details via Email.
What types of accommodation can be offered?
A wide variety of accommodation can be rented ranging from luxurious villa to cozy little flats and home-stays. Of course there are some limits, e.g. according to a law. We reserve the right to remove any offers that are inappropriate.
How do I get a payment from my guests?
We will pay you guest payments excluding 15% service fee on your account via Paypal or bank transfer.
Are the prices valid per night or per person?
The price is a accommodation price and is valid per night, no matter how many guests want to rent your accommodation (but you should disclose the maximal number of guests).